What’s your challenge
Trusted by businesses throughout the Midlands to provide exceptional cleaning services, here are some case studies from a few of our valued clients.
Sir Paul Smith started his career in a Nottingham clothing warehouse. Paul Smith is now a global phenomenon. His collections are designed in Nottingham and London before being wholesaled to 35 countries and shops around the world.
One of our Business Development Managers Natasha met with the facilities team at the Nottingham Head Office, the team were very unhappy with the current service they had in place.
After meeting with the FM team and conducting a site survey Natasha determined that the current hours contracted were more than enough to ensure the cleaning should be at the standard expected.
The main problem seemed to be the management of the cleaning staff on site and the lack of a strong site supervisor.
Astrum was awarded the contract and the priority was to meet with the current staff to ensure a smooth TUPE transfer. Astrum’s Account Manager for Nottingham Majella along with Contract Manager Kasia, dealt with all the TUPE, determined what roles needed to be filled and identified where training needed to be delivered. They placed an experienced site supervisor on site as well as an extra resource in the first week to raise standards.
The cleaning team embraced the training and they worked hard to improve their standards. They responded well to the support, training, and management that Astrum provided and continue with a positive outlook and take pride in their work.
Resonate, design, develop and deploy digital railway and connected transport solutions. They have a powerful digital platform combined with a highly skilled team delivering the best solutions for signalling control, traffic management, operations management, and customer experience.
Natasha visited Resonate and established the following:
Astrum holds a BBR meeting (building better relationships) to discuss the previous weeks reviews, highlights, and any problems that may occur on our customer sites. This means that any problems are dealt with quickly and efficiently, ensuring that relationships with our customers are strong, supportive, and always positive.
Costs were not the customer’s main concern and as Astrum are an accredited Living wage company we were already in line with the customer’s values. Our staff are our most important asset, both Finnian and Simon (company directors) have visited the site not only to meet the customer but to meet the staff providing the service.
We are always looking at new innovations, investment in CRM allows us to provide management information on:
Resonate were particularly interested in the Robot Assisted Vacuums, not to replace cleaners but to assist where needed.
We partner with The Perfect Little Company who provide Robot Assisted Cleaners.
The Robots “Abbee” is a high-performance robotic vacuum. Our staff set up Abbee with a cleaning schedule and let her get on with it, quietly and effectively.
Resonate saw a smooth transition from their incumbent to Astrum and are delighted that the cleaning team are happy and well supported.
Ricardo is a global strategic engineering and environmental consultancy that specialises in the transport, energy, and scarce resources sectors.
There were three areas that were of serious concern:
Astrum was awarded the contract and provided the following solution:
The customer is delighted with Astrum’s response to their cleaning problems and has noticed a huge difference in the standards and the management of the cleaners.
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